Refund and Return Policy|Mytionery

Introduction

At Mytionery, we strive to ensure that our customers have a seamless and transparent shopping experience. To maintain the highest quality standards and minimize discrepancies, we implement an Open Box Delivery system. Please carefully review our Refund and Return Policy outlined below:

1. Verification at Store

                                Before dispatch, all items in your order will be carefully verified and packed in your presence (if applicable) or under strict quality checks at our store.
A detailed invoice and packaging confirmation will be recorded.

2. Open Box Delivery Process

                                Upon delivery, the delivery executive will present the package to you for inspection. 
You are required to verify the contents of the package in the presence of the delivery executive. 
If the items match the order, are undamaged, and meet your expectations, you will provide the OTP shared with you at the time of purchase to the delivery executive. This will close the order. 

                            

3. Discrepancy Handling

                                If you notice any discrepancy (e.g., missing items, incorrect products, or damage), you must notify the delivery executive immediately. 
The delivery executive will record the issue, and the package will be returned to the store for resolution. 
A replacement or refund will be initiated after a thorough review of the reported issue.  

                            

4. Post-Closure Returns and Refunds

                                Once the order is closed by providing the OTP, no refund, return, or exchange will be entertained unless the product is defective or falls under our warranty/returnable product category. 
Requests for post-closure returns must be made within [insert timeline, e.g., 7 days] of delivery with valid proof of defect or issue.

5. Exceptions

                                Certain products, such as customized, perishable, or clearance items, may not be eligible for return or refund. Please refer to the product listing for specific exclusions. 

                            

6. Customer Responsibility

                                It is the customer’s responsibility to verify the items at the time of delivery thoroughly. Mytionery will not entertain claims for issues that could have been identified during the open box inspection process but were not reported. 

                            

By shopping with Mytionery, you agree to the terms of this Open Box Refund and Return Policy. For any queries, please contact our customer support team

**Note: Mytionery reserves the right to amend this policy at its discretion without prior notice**