We collect different types of information to provide and improve our services. This includes:

• a) Personal Information:
  • Full name
  • Contact details (phone number, email address, shipping and billing address)
  • Date of birth (where required for authentication)
• b) Transactional & Payment Information:
  • Payment method details (processed securely via third-party payment gateways)
  • Purchase history and order details
  • Refund and return requests
• c) Technical & Device Information:
  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system details
  • Log files and usage analytics
• d) Location Information:
  • If you enable location access, we collect precise geolocation to enhance service delivery.
• e) Communication & Support:
  • Customer service queries
  • Feedback, reviews, and survey responses

We utilize the information collected for the following purposes:

• Order Processing & Fulfillment: To process, ship, and deliver your purchases.
• Customer Support: To respond to queries, resolve complaints, and enhance user experience.
• Marketing & Promotions: To send offers, updates, and discounts (you can opt out anytime).
• Security & Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized activities.
• Legal & Compliance: To comply with applicable laws, taxation, and regulatory requirements

We implement strict security measures to protect your data:

• Secure storage on Amazon Web Services (AWS) servers.
• End-to-end encryption during transactions.
• Firewalls and access control to prevent unauthorized access.
• Regular security audits and vulnerability assessments.

We do not sell, rent, or trade your personal data. However, we may share information with:

• Trusted Service Providers: Payment processors, logistics partners, and IT service providers.
• Legal Authorities: If required by law enforcement or regulatory bodies.
• Business Transfers: In case of mergers, acquisitions, or asset transfers, with due notice.

You have the following rights regarding your data:

• Access & Review: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request deletion of your account and personal data (subject to legal obligations).
• Marketing Preferences: Opt-out of promotional emails and SMS.

• We do not use cookies for invasive tracking.
• Essential session cookies are used to enhance functionality.
• Users can modify cookie preferences via browser settings.

• We retain personal data only as long as necessary for service fulfillment and legal compliance.
• Essential session cookies are used to enhance functionality.
• Deleted accounts will have their data erased within 30 days, except for records mandated by law.

• Our platform may contain links to external websites. We are not responsible for their privacy practices and encourage users to review their respective policies.

• We may update this Privacy Policy periodically. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

For any privacy-related concerns or inquiries, please reach out to:

• Email: mytionery@gmail.com
• Helpline: + 91 8369404364
• Address: 1301, Anon Sapphire Mulund, Bharatkunj, VP Road, Mulund West, Mumbai, Mumbai Suburban, Maharashtra, 400080